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10DLC rejections

Website doesn't match the business or use case

What it means

The website listed is unreachable, belongs to a different business, or doesn't show the product or service the texts are about.

How to fix it

  1. Use a live site on a domain that matches the brand name.
  2. Show the service your texts relate to (e.g. booking page for appointment reminders).
  3. Keep business name, domain and contact email consistent everywhere.

Compliant example

Brand “Example Detailing LLC”, website exampledetailing.com, contact owner@exampledetailing.com.

Sources

Paraphrased from the sources above; not legal advice; no approval guaranteed.

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